Get In Touch With Us Below:
Our office hours are 8:30am to 5:00pm Monday to Friday.
New Booking or General Enquiry: 1800 870 834
Existing Customer: 1800 870 834
Frequently Asked Questions
What services do you offer?
How do I sign up to a recurring service?
When placing your booking you can select your preferred frequency. We offer significant discounts for doing so: Weekly (10% off each clean), Every 2 Weeks (7.5%), Monthly (5%).
Do I have to contact you to organise each recurring clean?
After you set up recurring service, we’ll be there like clockwork on the date and time you choose. We will send a reminder email three days and one day before so you’ll have a heads up.
How will I know what time to choose?
Choose anytime between 8:00am and 10:00pm from Monday to Sunday.
Can I select my therapist?
When placing your booking onlina or over the phone you are able to select the gender of your therapist or set your preference to ‘either’.
If you are on a recurring plan, we will endevour to provide the same therapist for each service. If your therapist is unable to attend (i.e. sick leave) then we will get in touch to find out if you would like a temporary replacement or reschedule.
Do I need to supply anything for my in home massage?
You don’t need to provide any equipment for your Viga Massage. Your therpaist will provide the massage table, clean sheets, oils, and music to create the full massage experience.
Can I get a rebate from my health fund when using Viga?
Yes, typically you can. We cannot guarantee it as it depends on your particular health fund and the available therapists in your area.
When placing your book simply add your requirement in the comments section. Be sure to tell us which health fund you are with (e.g. Medibank private, CUA). We’ll then do our best to find a therapist with that fund. If we are unable to do so, we will make contact with you to discuss prior to your appointment.
What forms of payment do you accept?
We only accept credit/debit cards. Our online payments are processed by Stripe, and are processed through a fully secure 256 bit protocol. Booking through Viga is safe and secure and we guarantee this. Any unauthorised charges that are made to your card as a result of doing business with us will be fully refunded.
How do I provide feedback on my massage?
After each massage you will be able to rate your experience and provide additional comments. We understand it can sometimes be difficult to provide feedback directly to your therapist in the moment, so if your feedback is relevant to your next appointment we will share it with your therapist.
